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Customer Care Analyst with German (m/f)

The job:

You will be part of a team supporting different companies, depending on the project. It can be related to different areas like retail, e-commerce, invoices and payments, website support, etc. to You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimisation, upselling and efficient issue resolution to our businesses clients.

The activities

Part of your daily activities will be:

Providing optimal advice regarding different queries of the business clients;
Listening to customers’ questions and concerns, providing the best possible answers and solutions;
Troubleshooting and provide information regarding for example orders, deliveries, payments and returns;
Providing information about products;
Assisting, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
Escalating and rerouting the necessary matters and issues to other departments;
Achieving strong customer satisfaction with a focus on quality and results.

Contract details:

1 Year Contract
Possible company accommodations
1 yearly round ticket(within the EU)
Private Medical Care
Other smaller benefits

Requirements:

- German - level C1

- English language - level B1/B2

- Analytical and systematic problem solving skills required

- Willingness to work in a multinational environment

Candidates without any previous experience can also be considered

There are several possible locations around Lisbon, Oeiras and Porto.
  • Publicado às 09:28, 25 Novembro 2020
  • Visualizações:3274
  • ID do anúncio: 596676403
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Utilizador

Renato Alves

Registado desde Mai 2019 Outros anúncios
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Localização

Parque das Nações, Lisboa, Lisboa