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Customer Care Support- German, Dutch, Arabic, Russian or Hebrew (m/f)

You will be part of a team supporting different companies, depending on the project. It can be related to different areas like retail, e-commerce, invoices and payments, website support, etc. to You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.

The activities

Part of your daily activities will be:

Providing optimal advice regarding different queries of the business clients;
Listening to customers’ questions and concerns, providing the best possible answers and solutions;
Troubleshooting and provide information regarding for example orders, deliveries, payments and returns;
Providing information about products;
Assisting, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
Escalating and rerouting the necessary matters and issues to other departments;
Achieving strong customer satisfaction with a focus on quality and results.
Working hours

40 Hours per week

Contract details:

Fixed-term, renewable employment contract with a base salary + performance based bonus;
Initial contract with a duration of 12 months;
Up to two contract renewals with a duration of 12 months;
Permanent employment contract after 3 years;
Private health insurance from day 1.


Accommodation in one of our company’s shared apartments or assistance with finding your own apartment / room

For candidates coming from Abroad
Airport pick-up and administrative assistance with your registration in Portugal
Reimbursement of your initial flight expenses after 9 months of successful integration;
Yearly complementary two-way flight ticket back to your home country (within the EU);
Free Portuguese lessons, sports activities, cooking lessons and much more!

German and Ducth vacancies are available in Lisbon and Porto
  • Publicado às 09:30, 25 Novembro 2020
  • Visualizações:7696
  • ID do anúncio: 597811560
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Renato Alves

Registado desde Mai 2019 Outros anúncios
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Parque das Nações, Lisboa, Lisboa