Customer Service Representative

Multilingual Customer Service Agents – Algarve, Portugal

Location: Faro (Hybrid)

Contract: Permanent | Full-Time

Languages Required:

· Dutch & English 

· German & English

· French & English 

About the Position

We are currently hiring experienced Multilingual Customer Service Agents to join an expanding international support team based in the Algarve. In this role, you will provide high-quality customer assistance through phone, email, and live chat, ensuring a positive customer experience and high satisfaction levels.

This is a hybrid position, with initial training delivered on-site, followed by a flexible home/office working model.

Main Duties

- Provide excellent customer support across voice, chat, and email

- Handle both inbound and outbound customer interactions in a professional manner

- Aim to resolve customer issues on the first contact whenever possible

- Manage complaints and escalations with a calm and solution-focused approach

- Log and update customer information accurately using CRM and ticketing platforms

- Work according to service level agreements (SLAs) and quality guidelines

- Meet individual and team performance targets related to quality, productivity, and customer satisfaction

- Keep up to date with product knowledge and process changes

- Ensure compliance with data protection and internal security procedures

Essential Requirements

- Fluency in Dutch, German, or French, plus strong English skills

- At least 2 years of experience in customer service or a contact centre environment

- Confident supporting customers via phone, email, and live chat

- Comfortable using CRM systems and digital tools (Zendesk experience is a plus)

GDPR Notice

By submitting your application, you provide GDPR consent for your CV and personal information to be processed for recruitment purposes.