Customer Support Agents Wanted! ENGLISH speakers!

Conectys is a fast-growing global company with 3,000+ employees across 7 countries. We support some of the world’s leading tech brands — and now we’re hiring in Portugal!

What you’ll do:

As a Customer Support Representative – PCI Compliance, you’ll help the client protect their customers’ payment data by guiding them through the PCI-DSS process – a set of industry rules designed to prevent credit card fraud and ensure secure handling of cardholder information

Don’t worry - you’ll receive full training to become confident in helping users understand and follow each step!

Your main tasks:

• Support customers via phone, email, and chat

• Guide them through the PCI compliance platform and explain what to do

• Make sure they understand why PCI matters and how to complete their tasks

• Solve most issues during the first contact

• Recommend services that could help their business, when appropriate

• Stay calm and respectful, even in challenging conversations

What you need:

• High school diploma or equivalent

• At least 1 year of experience in customer support (call center is a plus)

• Fluent in English (C1 level)

• Basic Microsoft Office skills (Word, Excel, Outlook)

• Great communication and listening skills

• Positive attitude and team mindset

• Reliable and flexible working hours

• Availability to work on site.

What we offer:

• Full training – no previous PCI knowledge required

• Be part of a top-tier international project

• Real opportunities for career growth

• Competitive salary and benefits

• A diverse, inclusive, and friendly team environment

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.