German or Dutch or Italian speakers in Portugal

Work with amazing brands and enjoy Lisbon. Our client is seeking for professional and ambitious personnel to work in Portugal.

Responsibilities:

• Support Specialists provides support to customer’s online orders, throughout thewhole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).

• • The Specialist will be handling very sensitive customer and client information, having to follow the standard PCI and GDPR policies;

• • This team will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other Support Specialists, and other internal departments.

• • There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.

• • The Specialist will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base.

• • All Specialists are expected to be team orientated, combining efforts in achieving the project’s goals.

Requirements:

• C1/C2 level language skill

• Ability to work independently and/or in a team

• Problem solving-skills

• Good communications skills (both verbal and written)

• Positive attitude

• Ambitious

• English B2

Benefits:

• Competitive salary

• Meal allowance

• Initial employment contract with a duration of 12 months;

• Subsequent extension of 1 more contract for 12 months;

• Permanent contract after 2 years;

• Private health insurance after contract signature

• Relocation Package (Internationals only)

Work Permit is required for NON-EU candidates

To apply, please send your CV including your full name, phone number, and personal email address

When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.