GERMAN SPEAKING Payments & Risk Associate
Localização
Santa Maria Maior
Descrição
FLUENT GERMAN SPEAKERS ONLY - LOCATED IN LISBON
EU NATIONALS/ WORK PERMIT
Purpose of Role:
The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.
Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.
Responsibilities:
· Maintain agreed service levels for the DE labels;
· Support the DE hotline;
· Liaise with players on account related issues, resolving problems and ensuring high
levels of customer care;
· Handle customer documents as part of the KYC or risk prevention flow;
· Review customer withdrawals within the agreed time frames;
· Perform overall review of accounts as part of withdrawal approval and/or fraud
prevention procedures;
· Analyze customer deposits and account categories, to prevent fraud, correct errors
and resolve problems;
· Analyze records of Affiliate accounts, to ascertain whether there are any
irregularities;
· Suggest improvements to procedures and systems, in the interests of fraud
prevention and customer care;
· Investigate financial irregularities on accounts;
· Work with colleagues in other departments to resolve account-related issues and
prevent fraud;
· Help maintain quality control and customer care through analysis of player contact;
· Investigate risk issues relating to third party processors;
· Check gaming history.
Localização
Santa Maria Maior,
Lisboa
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