GERMAN SPEAKING Payments & Risk Associate

FLUENT GERMAN SPEAKERS ONLY - LOCATED IN LISBON

EU NATIONAL OR WORK PERMIT

Purpose of Role:

The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.

Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.

Responsibilities:

· Maintain agreed service levels for the DE labels;

· Support the DE hotline;

· Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;

· Handle customer documents as part of the KYC or risk prevention flow;

· Review customer withdrawals within the agreed time frames;

· Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures;

· Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;

· Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;

· Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;

· Investigate financial irregularities on accounts;

· Work with colleagues in other departments to resolve account-related issues and prevent fraud;

· Help maintain quality control and customer care through analysis of player contact;

· Investigate risk issues relating to third party processors;

· Check gaming history.