Hebrew-speaking In Portugal (Hybrid OR Remote)

We're looking to onboard a Hebrew-speaking Trust & Safety Investigator to join their teams in Lisbon and to support a major technology company.

Your Role

• Review and assess escalated cases for potential policy violations or safety concerns

• Respond to client’s customers inquires via phone, helpdesk and live chat

• Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers

• Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy

• Handle Client’s customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions

• Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions

• Make informed decisions based on the analysis, applying established policies and guidelines

• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

Your Qualifications

• C1 level Hebrew and B2 English, both oral and written

• An ability to make decision based on rules and policies

We offer

• 22 days of holiday + Private health insurance

• Yearly flight home sponsored

• Relocation support with flight costs reimbursement and a room

• Free Portuguese classes

• Temporary contract for 12 months, Permanent after 2 years.

• Training compensation about 50% – around 15 working days

• After the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/7

• Water sport activities, soft trekking and more. A dynamic and creative team with positive and friendly atmosphere.

Apply if you’d like more details.