Social Media Digital Adds Lisbon - on site job - English C1

"B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products."

Key Responsibilities: 

•  From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience; 

•  Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels; 

•  Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries;  

•  Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points;  

•  Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer; 

•  Partner with inhouse technical specialists to educate advertisers on product features and common issue types;Required experience: 

• Excellent written skills;  

• Experience on paid campaign management would be mandatory; 

• Have a degree in Marketing or related field; 

• Have experience in Digital Marketing; 

• Have experience in a Contact Centre, Service program for any Advertising Tech company;  • Have a strong customer service-oriented skill; 

• Are fluent with any social media products usage and basic understanding of digital advertising;  

• Can work as a team member, as well as independently.

"Languague skills (both written and oral):   English C1 this is mandatory;

Contract: 6 months renewable;

Salary: 1015,00€  gross x 12 months. Plus complexity Bonus paid in 11 months of 150.00€ Plus Meal allowance: 7.63€ per working day (paid in card; free of taxes)

Working hours:  Monday to Friday - 07:00 to 19:00 PM  (divided in 2 shifts: 07:00 – 16h00 / 10:00 – 19:00) Monday to Sunday (rotative shifts); Days Off - 2 Rotative days"

Starting Date: 17 July 2025 and 21 August 2025